BOOKING PROCESS
Bookings can be made on our website by telephone or safely and securely online through our website. All bookings require either a deposit or full payment at the time of booking to hold the date and time requested. You are advised which type of payment at the time of booking.
CONFIRMATION
On receipt of the required payment and final availability check, you will receive confirmation of your booking and a receipt for your payment, which will have full venue contact details and any other relevant information. Please use the postcode provided to generate your own map online using Google Maps or use in a SatNav. If you do not receive theses details on your receipt contact us immediately. If you fail to do this and subsequently cannot find the venue you must accept full responsibility. We can be contacted by phone seven days a week. Please view our booking office hours on this website. Please have full details of your booked event to hand.
CANCELLATION
Your booking usually prevents others from booking at a specific time on a specific date and is therefore subject to a recognised cancellation policy for sporting activity bookings, which is in line with Regulation 6 within the Distance Selling Regulations issued by the Office of Fair Trading. This means that, once the booking is in place, your right to cancel without penalty ends:
Booking taken:- Loss of deposit
More than 31 days prior to booked date:- Full refund less deposit.
31 days or less prior to booked date:- No refund.
Our accepted date of cancellation is when your written cancellation is acknowledged in writing by us. Email: admin@activityhq.com, or post to address below. If catering or any other supply is included in the package, this may also be subject to cancellation charges.The 31day rule includes weekends and bank holidays.Any reduction in numbers must also in writing and acknowledged in writing by us to be considered valid. Any changes in participant numbers are subject to the same cancellation charges as stated above. Verbal changes and cancellations are not accepted in any circumstances.
SPECIAL BOOKING CONDITIONS FOR ZORBING, RALLY DRIVING /HIGH PERFORMANCE CARS
In the case of a booking for sphering (zorbing), rally driving or any event that includes driving any type of high performance car, full payment is required on booking and no refunds are given. In the case of high performance cars, you may re-schedule your date, subject to availability, up to 21 days prior to the event. The admin fee to do this is £30 per booking.
BAD WEATHER / OTHER UNAVOIDABLE CIRCUMSTANCES AT THE VENUE
If an activity is cancelled due to bad weather or any other unavoidable circumstances by the venue, your booking will be rescheduled to a mutually convenient date for you and the venue. You can chose a date up to three months after the original booked date. Bookings at all-weather venues, or at a venue where the supplier is prepared to run the session, will not be eligible for re-scheduling. In these circumstances, a customer’s decision not to take part it is deemed that the booking has been cancelled and charges as stated will apply. Refunds are not applicable. Should you only be in the area of your booked event for a limited period of time and are unable to return to the same venue, we will either provide you with vouchers to the value of your event, or hold your monies on credit so you can book into a more conveniently located venue on a date of your choosing up to 3 months after the original booked date.
GROUP BOOKINGS
Discounted bookings for large groups are priced on the number of participants. Any reduction in group size will result in re-pricing.If the reduction causes your group numbers to fall below the minimum requirement, the price for the minimum number will be charged regardless of attendees. In addition to the re-pricing, cancellation charges apply to each person that is cancelled in a group booking. A group that does not qualify for a discount at the time of booking, cannot acquire a discounted status by the addition of extra participants at a later date. A booked 'team' classified event can add further teams to their booking subject to availability but team sizes cannot be increased at a later date. If a reduction in a group size results in the venue cancelling your event you will still be subject to cancellation charges.
ARRIVAL TIMES
You must be ready to take part in your booked activity 30 minutes prior to a designated 'start-time' to enable a full safety briefing to take place, unless advised otherwise on your booking confirmation. The time stated on your confirmation is the start time not arrival time. Some venues ask for an even earlier arrival - so please check on your confirmation. No participant may take part in any activity without first attending a pre-session safety briefing as designated by the individual activity provider. The booking will normally be treated as a cancellation in the event of late arrival with the loss of all monies and the activity provider will turn you away, particularly if they have a busy schedule to meet. This is their right to do so. Your acceptance of this proviso forms part of any booking. Please take arrival times seriously allowing for any possible delays on route to the venue.
EXCLUSION FROM VENUE
The activity provider has the right, at all times, to refuse participants access to the booked activity at any stage of the booking and remove them from their venue if in their opinion the participants are under the permitted age; are the incorrect height or weight; are unfit to take part in the activity because of physical or mental impairment; be under the influence of alcohol or drugs; have arrived too late to take part in the pre-activity briefing; consider them to be a danger to themselves, other participants or members of staff ; or are displaying aggressive and abusive behaviour (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled and cancellation charges will apply. There are no exceptions.
PERSONAL SAFETY / HEALTH REQUIREMENTS
Whilst all our activities are as safe as they can be given their inherent physical dangers, it MUST be understood that all safety instructions, directions, warnings and all other instructions must be followed at all times during your time at the venue. You must listen carefully to all safety instructions and ensure you are wearing any safety equipment or clothing properly. If in any doubt you must seek further guidance and help from the activity provider immediately. You must not attempt to go beyond your capabilities or engage in risky or daring behaviour other than what is involved in the activity itself. It is a given that you undertake the activity with the full understanding of the risks involved and accept responsibility for your own safety together with that of any minors for whom you have responsibility. You will be asked to sign a disclaimer before taking part in many activities to say you are mentally and medically fit and well. If you are in any doubt about the suitability of the activity for you, you must check with your GP prior to making any booking. If you refuse to sign a disclaimer at the venue you will not be able to take part and such an action will be treated as a cancellation.
ACTIVITY DESCRIPTIONS / RESTRICTIONS
All the activities are described in as much detail as possible and are correct at the time each booking is made. All timings for activities are the total time for the sessions and not an indication of a per person allocation. From time to time activities do change both in price, type and duration. Our Booking Advisors will make every effort to provide additional information and clarification about any of our featured activities, however customers are deemed to have thoroughly familiarised themselves with the activity description, all restrictions, including height, weight and age restriction as detailed on our websites before booking the activity. No responsibility can be accepted by us for an inappropriate booking if you do not familiarise yourself with all aspects of the activity in question at the venue chosen either on our website or through your own enquiries before placing a booking. This is your responsibility.
DRIVING LICENCE
For gokarting and quad biking no driving licence is required, however, when taking part in 4x4 or a supercar / rally driving experience, you must have held a full UK licence for at least one year (F1 driving experience 3 years). You must also take your licence for inspection on the day. Failure to produce a licence for this type of activity will result in you not taking part in the activity and this will be deemed as a cancellation.
COMPLAINTS
If you are dissatisfied with your activity in any respect, or you have any other complaint about the activity provider or any other matter in relation to the venue or it’s performance, then you must speak to the activity provider on the day and come to an agreement about how you can resolve the situation. It will not be considered reasonable if you have not brought your dissatisfaction to the attention of the activity provider at the time and then complain later. If you take part in an activity, either the booked activity or a replacement offered by the activity provider on the day, it is deemed that you consider that the activity of which you took part is entirely acceptable to you and that a complaint at a later date is unlikely to be considered. Should you have a complaint about the actual booking process, please email: customer.services@activityhq.com. All communications with Customer Services must be in writing, as this ensures that all aspects of the communication between us are clear and unambiguous. Once received we will investigate and discuss the matter with the relevant parties. When we have gathered all the necessary information, we will get back to you.
REFUNDS
Should you be deemed eligible for a refund the absolute maximum amount this will be is the monies you have paid to us and will not extend to consequential loss or claimed inconvenience or stress howsoever caused. No exceptions are made in this regard. If you have taken part in any activity during the booked event in question, regardless of the circumstances or conditions under which you took part, then this will negate any refund claim.
OFFICE OF FAIR TRADING & TRADING STANDARDS
This company complies with regulations and guidelines as laid down by the Office of Fair Trading and Trading Standards for the service we offer. We welcome any inspection of our processes in this regard.
DATA PROTECTION
The Company complies with the principles of the Data Protection Act 1998 and is registered. Those principles require that data be:
- Fairly and lawfully processed
- Processed for limited purposes
- Adequate, relevant and not excessive
- Accurate
- Not kept longer than necessary
- Processed in accordance with the data subject's rights
- Secure
TRADEMARKS & BRAND NAMES
All our brands are well known within the UK and have acquired both registered and unregistered rights in our trademarks, domain names and our logos. No one may use our names, trademarks, domain names or logos for any purpose without our express written permission. Any unlawful use of our brands will be dealt with by law.
OUR TERMS
All bookings will be subject to these same terms and conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them in their entirety and without exception as part of their booking with us. No verbal or other communication overrides these terms and conditions in any respect whatsoever.
SEVERABILITY
All of the provisions, clauses and paragraphs in these Terms and Conditions should be read and construed independently of each other. If any provision, clause or paragraph in these Terms of Business is held to be invalid or unenforceable such provision, clause or paragraph will be struck out and the remaining provisions, clauses and paragraphs will remain in force.
STATUTORY RIGHTS
Your statutory rights are not affected.
JURISDICTION
These Terms and Conditions are subject to the laws of England, Scotland and Wales and you agree to submit to the jurisdiction of the courts in area in which you are domiciled.
FORCE MAJEURE
The Company will not be liable for any delay or failure to carry out any of its rights, duties and responsibilities under these Terms and Conditions if the delay or failure is caused by circumstances outside of the control of The Company, including, but not limited to acts of god, war, civil disorder or industrial dispute.
WAIVER
Failure by this Company to enforce any of its rights under these Terms of Business is not to be regarded as a waiver of those rights unless the waiver is confirmed in writing. If this Company decides to waive any of its rights under these Terms of Business, this will not inhibit this Company from enforcing those rights at any or all times in the future.
NOTE
We are a booking agency for the activity providers and venues featured on our websites.
Activity HQ, Raglan House, Raglan Street, Harrogate, North Yorkshire, HG1 1LE
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